Repeat Prescriptions

scriptA minimum of TWO WORKING DAYS notice is required for all repeat prescriptions to be processed and we must insist on this due to the increased volume of requests, repeat prescription.

Please ensure that you know the name and the dosage of the medication when ordering.  Any discrepancy may mean a delay in issuing your prescription.

If you have nominated a pharmacy to collect your prescriptions please inform them once you have placed your order. Only you - the patient - or the pharmacy you have nominated can collect this prescription. No relative/ friend can collect on your behalf. Nomination forms can be completed at reception. If your circumstances change please let us know as soon as possible so that we can protect your confidential data.

How to order your repeat medication

Order your medication request;

1. Telephone ordering line - ring 028 9145 2410 between 1pm and 5pm Monday to Friday. Select OPTION 1 to leave a voicemail on the ordering line. Leave your name, date of birth and first line of your address with the name and dosage of the medication you require. Please speak slowly and clearly as it can be difficult to make out what is said at times. Please allow TWO WORKING DAYS to process your request especially if requested on Friday's or across the weekend.  

2. Prescription Post box - located in reception. Use the right hand side of your prescription with a tick beside the medication required and drop into the post box. Please allow TWO WORKING DAYS for your request to be processed. The post box is not available at weekends or on days the practice is closed.

3. Online ordering service - you must be registered for this service (see details below) Please allow TWO WORKING DAYS for your request to be processed.

Please do not request an antibiotic when ordering your prescription online as a GP needs to speak with you regarding prescribing antibiotics.

If your medication is not on your Repeat List you must telephone the surgery to request this be issued by the GP. This will take a minimum of TWO WORKING DAYS to process.

CLELAND PARK SURGERY ONLINE SERVICES
www.patient-services.co.uk/web

Using the online system will allow you to request or check your repeat prescription online and view, book, or cancel your appointments with the doctor online.

You will need to register with the practice to access this service. Once registered you will be given information that will enable you to create your username and password. If you are interested in this service, please call into the surgery and collect the registration form.